Below is IMPORTANT customer service information. PLEASE read and follow the instructions for the best possible customer service. It is our goal to make your buying experience a positive one and to keep you as a long term customer.
- BEFORE filing any complaint with one of the sites on which we sell our products, please contact us by email and give us an opportunity to resolve any issues you are concerned about. We are SERIOUS about trying to maintain the highest possible level of customer service, and in maintaining our more than 99+% customer service rating.
- We ask that you email us through the buying site where your purchase was made. We have customer service reps working around the clock to serve you. While we are usually able to get back to you within a few hours, we ask that you give us up to 36 hours to respond. IF our customer has an issue that cannot be resolved via email, we will make direct contact by phone service. We ask that you please allow us to resolve the issue through emails. We have found this to be the most cost effective way to serve our customers and allows us to keep our products available for the lowest possible price.
- When sending an email about an issue, we ask that you provide the following information: Site where the item was purchased, item’s ID purchase number, date of your purchase, a clear description of the problem and your expectations of how to resolve the issue.
- If you have a damaged item, please file a claim with the delivery carrier and send us complete information along with pictures showing the damage. We will also file a claim with the carrier from our shipping source. We will accept responsibility for the damaged part. We will send a return receipt for it to be returned and send a new item. If the value of the item is less than the cost of shipping, we may not want it returned.
- All our products are guaranteed to be free from defects for 12 months! Items proven to be faulty will be replaced with an equivalent product and shipped at our cost.
- Online email support 24/7. If you have any problems with your unit, please email us.
- We will refund you fully or replace the damaged item if the merchandise arrives in a damaged condition. We ask that you file a complaint with the delivery carrier and immediately notify us, and if possible to send us pictures of the damage.
- Full money back if notified within 30 days from purchase date.
Items found defective within 6 months of purchase, we will pay for replacement shipping.
- Items found defective within 6 months to 1 year from the purchase date, we will repair it for free. Customer is responsible for shipping costs if item needs to be returned to us.
- Goods found to be tampered with by the customer without authorization will void this warranty.
Our return policy allows merchandise to be returned for a refund or exchange within 30 days from day of purchase. Returned merchandise must be unused, in original packaging and include all accessories. A restocking fee of 10% will be applied if the merchandise is used. Buyer is responsible for return shipping. After 30 days and within 6 months of the purchase date, the buyer can return the merchandise for repair or replacement. Buyer is responsible for the cost of returning the item. We will repair or replace the item and return it to you at no charge. If the return is for any other reason, a 20% restocking fee will be charged if the item is returned in good condition and in the original box with all accessories. Additional charges may apply if those conditions are not met. Returns after 6 months to within 1 year of purchase will be subject to a minimum restocking fee of 30% of the original purchase price. Additional charges may apply if the item is not returned in the original packaging and there are signs of damage (scratches, dents, etc.), or if all original accessories are not included. We will employ every resource to ensure that your item is replaced promptly and without hassle. Please contact us for any product or service issues before filing a complaint to the original purchase site.